Returns & Refunds Policy

  • All medication(s) and vitamins purchased online can not be returned due to health and safety hazards. For your safety, all medicinal products are non-refundable with exception; if an item is expired or damaged.
  • All products (excluding medications and vitamins) are guaranteed a 14-day grace period where exchanges and returns with full refund are given.
    • A purchase can be refunded through ProMed Pharmacy, located at 2706 Alta Vista Dr, Ottawa, ON K1V 7T4 online
      • A refund can be issued only if the item is in original condition with addition of the provided invoice number.
    • Exchanges are accepted only in storel ProMed Pharmacy, located at 2706 Alta Vista Dr, Ottawa, ON K1V 7T4,
    • ( SECTION A ) A purchase can be refunded through shipping within 14 days of receiving your purchase.
      • If the purchase is to be returned through the shipping method, please send a message directly to Promedpharmacy1@gmail.com informing us of the return along with your invoice or receipt number. After, you will receive a confirmation with instructions on how to receive your refund.
        • Please note: All return shipping costs are paid by the customer and not by ProMed Pharmacy.
        • The purchase must be in original condition, free from any defect and should include an invoice or receipt number along with any necessary confirmation like your phone number or email address.
        • After ProMed Pharmacy receives your package, and it passes all necessary criteria (as provided), a full refund will be issued to the customer in the same payment method used during original purchase. With exception(s):
          • a) If a purchase was completed using a coupon, the amount that will be refunded is the amount that was charged to your original account.
          • b) If a purchase consisting of more than one item is bought using a coupon that discounted a certain percentage of the entire cart, the item’s original price will be altered to fit that percentage cut and the difference will be refunded to you.